Solving the False Door-Forced-Open Alarm Problem
Purpose of Door Alarm Monitoring
Most businesses and organizations use some form of card access control system to control entry into their buildings and other facilities. These systems allow authorized employees to conveniently enter through secured doors without needing to use a key.
In addition to controlling access, most card access control systems also provide a door alarm monitoring feature. The purpose of door alarm monitoring is to detect improper use of the card access controlled door. Two types of door monitoring are commonly provided:
In the event that any card reader door is opened from outside without the use of a valid access card, the system will cause a "Door-Forced-Open" (DFO) condition to occur. For example, if an intruder were to pry the door open from the outside, this would cause a DFO condition to occur.
In the event that any card reader door is propped or held open, the system will cause a "Door-Open-Too-Long" (OTL) condition to occur. For example, if an employee were to wedge a door open, this would cause a OTL condition to occur.
In most cases, the access control system is designed so that a security monitoring center is notified whenever a DFO or OTL condition occurs, allowing an appropriate security response to be made. In some cases this may involve dispatching a security officer to the door to investigate; in other cases, an employee working near the door may be called and asked to see what is going on at the door. If the facility has a video surveillance system, the monitoring center may also use a video camera to observe activity at the door.
The door alarm monitoring feature is a necessary part of any automated security system. It makes no sense to install an expensive card access control system if doors can be opened without using an access card, or if people can walk in freely through doors that have been propped open. When working correctly, the door monitoring feature greatly improves security and provides assurance that all doors are being used as intended.
Unfortunately, the door alarm monitoring feature is a major source of of grief at many facilities. The problem: false DFO alarms. In most cases, these false alarms occur even though employees have done nothing wrong; they simply used the access controlled door in normal manner, yet the system triggered a false DFO alarm. In larger facilities, this can occur hundreds or even thousands of times per day. These alarms can flood the security monitoring center, overwhelming the monitoring staff.
Eventually, monitoring staff may become complacent about DFO alarms, or choose to ignore them completely. At some facilities, false DFO alarms can be such a problem that management becomes frustrated, and chooses to permanently disable the door alarm monitoring feature. Neither of these responses is appropriate as they decrease the overall level of security at the facility and turn the access control system into just an electronic locking system.
Is There a Solution?
Many end-users (and even security systems integrators) have come to accept the false DFO problem as unsolvable. These people have given up on trying to find a solution and consider false DFO alarms to be a fact of life when using a access control system.
Is there a solution? Yes! While false DFO alarms can never be entirely eliminated, Silva Consultants believes that they can be reduced by 95% or more through effective system design.
At facilities that already have systems installed, modifications can be made to existing equipment that will eliminate most false DFO alarms. Fixing false DFO problems on existing systems requires work, but can be done with some knowledge of basic design principles and a little patience.
How Door Monitoring Works
Before discussing specific solutions to the false DFO problem, it is helpful to understand how the door monitoring feature works on the typical access control system.
The typical access controlled door has the following devices:
Card reader on outside (non-secured) side of door. Common types of card readers include proximity readers, smartcard readers, and magnetic stripe readers.
Request-to-exit (REX) device on inside (secured) side of door. Common types of REX devices include REX motion detectors, REX switches in lock hardware, and manual REX buttons.
Electric lock hardware. Common types of electric lock hardware include electric strikes, electric locks, and electromagnetic locks.
Door position switch. The most common type of door position switch is the magnetic contact switch.
All of the devices at the door are connected to the access control system, usually through some type of intelligent control panel which may be located at the door, or in a nearby electrical closet.
Here is how the access control system door monitoring feature works:
Entering through the door from the outside:
When a user presents his or her card at the card reader, the reader sends a signal to the access control system. If the card is valid, the access control systems sends a signal back to the electric lock hardware, causing the door to unlock. As the user opens the door, the door position switch sends a signal to the access control system, but because a valid card has just been used at the reader, the access control system does not cause a DFO alarm to occur.
Exiting through the door from the inside:
When a user approaches the door to exit, he or she activates the REX device. In the case of a REX motion detector, this occurs when the user steps into the detector's coverage area. In the case of a REX switch inside of hardware, this occurs when the user turns the door handle or presses the exit bar. When using a manual REX button, this occurs when the user presses the button to leave. As the user opens the door, the door position switch sends a signal to the access control system, but because a REX device was just activated, the access control system does not cause a DFO alarm to occur.
If an access controlled door is opened without either the use of a valid access card or the activation of a REX device, a door-forced-open (DFO) alarm will occur. This occurs because the access control system has received a signal from the door position switch telling it that the door has been opened, and without having received a previous signal from either the card reader or REX device, it assumes that the door is being forced open.
So, in summary, if a door is opened without using either the card reader or activating a REX device, a DFO alarm will occur.
Common Causes of False DFO Alarms
The following are some common causes of false DFO alarms:
Improper REX Motion Detector Coverage
REX motion detectors need to detect people just as they are ready to open the door. Too often, REX motion detectors are placed where they detect people approaching the door rather than at the door itself. This is sometimes done with good intentions ("I will detect them long before they get to the door") but can create a "blind spot" in front of the door itself. (See Figure #1 below).
Users can pass through the detector's coverage area and pause before opening the door, often long enough to allow the REX detector to reset. The user then opens the door, causing a DFO alarm to occur.
The solution: Carefully test each REX motion detector to determine its coverage area. Ideally, motion detectors should be pointed at the door knob or handle and provide detection before a person can open the door (See Figure #2 below). Relocate and/or readjust detector to provide positive coverage at the door and to avoid unwanted coverage elsewhere.
Improper REX Motion Detector Settings
Different brands of access control systems process door position switch and REX device inputs differently. Some systems require that the REX input signal be reset after each opening and closing of the door. Often, the time delay settings on REX motion detectors are set for too long a period. This allows the door to be closed and then reopened again before the detector has had a chance to reset. This causes a DFO alarm to occur when the door is opened the second time.
The solution: Learn specifically how your access control system processes door position switch and REX input signals. Adjust the settings on your REX detectors so that they provide a signal of an appropriate duration. On many systems, the REX detector should be adjusted to reset as quickly as possible after each activation, so that the system receives a series of pulses rather than a continuous activation.
Improper Lock Hardware Function
When a door is controlled by an access control system, the lock hardware on that door should not allow it to be left in the unlocked position manually. Lock hardware that allows this can be be a source of DFO alarms when users open the door manually from the outside without using their access card.
The solution: Examine all doors and replace any lock hardware that allows a door to be left in a manually unlocked state. If a door must be left open during certain times of the day, this should be done through programming of the access control system - not by manual operation of the lock.
Door Doesn't Latch Properly
Doors that don't close and latch properly are a major source of DFO alarms. These occur when a user is able to pull a door open from the outside without using a card, or when a gust of wind blows the door open. Failure of a door to properly close and latch can be caused by many things, including defective doors and frames, defective door lock hardware, defective door closer, improper HVAC system air balancing, and obstructions at the doorway.
The solution: Carefully inspect all doors to make sure that they close and lock perfectly. Doors that must be "given a shove" to close won't work well with a card access control system. Identify sources of problems and take corrective action. Check doors at various times throughout the day and year as certain problems (such as air balancing issues) may only happen at certain times.
Users are Using Brass Key Instead of Access Card
Most access controlled doors are equipped with lock cylinders that allow the door to be opened using a key in the event that the access control system fails. This works fine if keys are used strictly during emergencies, but causes chronic DFO alarms if users routinely use their key rather than a card to open the door. This not only creates false alarms, but also defeats the accountability provided by the access control systems audit trail feature.
The solution: Brass keys should be used on card reader controlled doors only in the event of an emergency. All lock cylinders on card reader controlled doors should be keyed to a special "emergency key" that is not routinely carried by employees, but instead handed out only during emergencies. If necessary, a break-glass box containing emergency keys can be providing in an area where it is accessible by authorized employees during a true emergency. The emergency key should not be part of the facilities master key system.
Users Forget to Use Manual REX Button
At facilities which use manual REX buttons, users sometimes forget to press the button on their way out, causing a DFO alarm.
The solution: Manual REX buttons are counterintuitive and not very user-friendly. In our opinion, they should only be used as a last resort or as a backup to another REX device. Consider replacing existing manual REX buttons with REX motion detectors or REX switches in the door lock hardware.
Users are Taping or Jamming the Latch Open
Users of the door sometimes tape or otherwise jam open the door latch so they can re-enter the door without using an access card. In some cases, this is because the person needs to go in and out of the door frequently and doesn't want to have to use their access card each time. In other cases, the person has gained access to the inside of the door but doesn't have a card (or access privileges) that would allow them to re-enter. Each time the door is opened from the outside without the use of a card, it causes a DFO alarm to occur.
The solution: Provide ongoing security awareness training to all users of the system. Make sure that users have been assigned appropriate access privileges so that they can do their jobs. If doors must be left unlocked during certain times of the day, educate users on the right way of doing this (through programming of the access control system) versus the wrong way of doing this (taping the latch open). If necessary, provide signage at each door that reminds users of the proper procedures. Take disciplinary action against users who continue to violate policies despite repeated warnings.
Door is Not Interfaced with Automatic Door Opener
When a card reader door is also equipped with an automatic door opener, there is a potential for DFO alarms to occur when the opener opens the door before a REX device is activated. There are two ways in which this can occur:
The inside door opener actuator button is located beyond the range of the REX motion detector at the door. When the user presses the actuator button, it opens the door, but since the user has not yet activated the REX detector, it causes a DFO alarm. (See Figure #3 below)
The door opener's motion detector has a greater range than the REX motion detector. When a user approaches the door, he activates the door opener's detector prior to activating the REX detector, causing a DFO alarm. (See Figure #4 below)
The solution: Provide an interface between automatic door opener devices and the access control system. Outputs from door opener actuator buttons and door opener motion detectors should be connected as REX inputs to the access control system. This can be done by using devices that have double-pole switch contacts (one pole for the opener and one pole for the access control system), or by providing an external relay that provides double-pole contacts.
Tips for Solving False DFO Alarm Problems
Troubleshooting of DFO alarms should be done carefully and methodically. At most facilities, you will find that 20% of your doors will be responsible for 80% of your DFO alarms. Run a report that shows all DFO alarms for a 24 hour period to identify those doors with the most problems. Begin attacking the problem by fixing the doors with the most false alarms first, then move on to the other doors.
The most reliable type of REX device is a REX switch built into the lock hardware. This switch provides a positive indication when someone is exiting and is the least prone to problems. When installing hardware on a new door, this should be your first choice when the option is available. Also consider retrofitting existing hardware with REX switches, especially at doors that have been particularly troublesome in terms of false alarms.
Sometimes, more than one REX device will be required at a door. For example, obstructions may prevent a single REX detector from detecting people approaching the door from different directions. Adding a second REX detector may be able to solve this.
If you are pulling your hair out trying to solve false alarm problems at a particular door, consider temporarily installing a camera and video recorder specifically for the purposes of troubleshooting. This camera should be pointed at the inside of the door and allow you to observe activity coming and going. For improved diagnostics, provide indicator lights visible by the camera connected to the door position switch and REX device. These lights should illuminate when each device is activated, allowing you to observe the sequence of events as people pass through the door.
If you have questions about the false DFO alarm problem, or need help in reducing DFO alarms at your facility, please contact us.
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Published May, 2016